Customer Success Representative

Subang Jaya, Selangor


As ThunderQuote continues to expand our services and offerings, we are working towards driving customer satisfaction and retention. We are now seeking for a candidate who is passionate about customer success and is dedicated to delivering an exceptional customer service experience to join our team as a Customer Success Representative.

Key responsibilities:

  • Providing exceptional customer service and support to our clients in person as well as through various channels, including phone, email, and chat.
  • Proactively engaging with clients to understand their needs and identify opportunities to enhance their experience with our products and services.
  • Build and maintain strong relationships with clients by providing timely and accurate information, addressing their concerns, and resolving any issues they may have.
  • Collaborate with other teams within the organization, including Product, Consult and Sales team to escalate technical issues, monitor progress, and ensure timely resolution.
  • Assist with onboarding new clients and providing them with the necessary training and resources to use our products and services effectively.
  • Monitor and report on customer feedback, trends, and issues to the Customer Success Manager and other relevant teams.
  • Contribute to the development and maintenance of customer service procedures and documentation.
  • Maintain accurate and up-to-date customer records in the company’s database.


So… what does it take to get this role?

  • Bachelor’s degree in business administration, Communications, or related field.
  • 2+ years of experience in customer service or customer success in a technology company.
  • Experience with customer service software, databases, and tools
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and ability to think critically and creatively.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with software development and IT industry is a plus.

Interested in this position?


How our recruitment works

Phone Screening
Pre-interview Assignment

How to stand out?

Before you apply please be sure to have read the job description thoroughly and match your CV to the required skills. We’re good, but we’re not mind readers. if you have assisted in a data mining project before, started an initiative at work or in your school, let us know about it! If you’re an awesome team leader who took their company to heights of success, shout it from the rooftops!

Show us how you work: give us concrete examples of achievements, or even of failure and how you dealt with it.

Tell us why this job and what you think you can do for us. What is it that attracts you to, say, working in our Product or Operations teams?

Why is all of this so important?

Your application is read by real people, not machines. We are hopefully reading the resumes of our future colleagues, and we want to make sure you’re a perfect fit. So make sure you tell us everything you can about yourself and how great you are!

And although of course we read them with the job specifications in mind, we are always on the lookout for talent in other areas as well. So while you need to be precise in your application, if we feel you would be a better fit elsewhere, we might want to talk about that opportunity, too. We don’t just want to fill a position, we want the best people to come and work with us.


Our Work

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