Customer Success Representative

Subang Jaya, Selangor

Responsibilities

As ThunderQuote continues to expand our services and offerings, we are working towards driving customer satisfaction and retention. We are now seeking for a candidate who is passionate about customer success and is dedicated to delivering an exceptional customer service experience to join our team as a Customer Success Representative.

Key responsibilities:

Providing exceptional customer service and support to our clients in person as well as through various channels, including phone, email, and chat.
Proactively engaging with clients to understand their needs and identify opportunities to enhance their experience with our products and services.
Build and maintain strong relationships with clients by providing timely and accurate information, addressing their concerns, and resolving any issues they may have.
Collaborate with other teams within the organization, including Product, Consult and Sales team to escalate technical issues, monitor progress, and ensure timely resolution.
Assist with onboarding new clients and providing them with the necessary training and resources to use our products and services effectively.
Monitor and report on customer feedback, trends, and issues to the Customer Success Manager and other relevant teams.
Contribute to the development and maintenance of customer service procedures and documentation.
Maintain accurate and up-to-date customer records in the company’s database.

Requirements

So… what does it take to get this role?

Bachelor’s degree in business administration, Communications, or related field.
2+ years of experience in customer service or customer success in a technology company.
Experience with customer service software, databases, and tools
Excellent communication skills, both written and verbal.
Strong problem-solving skills and ability to think critically and creatively.
Ability to work independently and collaboratively in a team environment.
Familiarity with software development and IT industry is a plus.

Interested in this position?

PROCESS

How our recruitment works

BEFORE YOU APPLY

How to stand out?

Before you apply please be sure to have read the job description thoroughly and match your CV to the required skills. We’re good, but we’re not mind readers. if you have assisted in a data mining project before, started an initiative at work or in your school, let us know about it! If you’re an awesome team leader who took their company to heights of success, shout it from the rooftops!

Show us how you work: give us concrete examples of achievements, or even of failure and how you dealt with it.

Tell us why this job and what you think you can do for us. What is it that attracts you to, say, working in our Product or Operations teams?

Why is all of this so important?

Your application is read by real people, not machines. We are hopefully reading the resumes of our future colleagues, and we want to make sure you’re a perfect fit. So make sure you tell us everything you can about yourself and how great you are!

And although of course we read them with the job specifications in mind, we are always on the lookout for talent in other areas as well. So while you need to be precise in your application, if we feel you would be a better fit elsewhere, we might want to talk about that opportunity, too. We don’t just want to fill a position, we want the best people to come and work with us.

TOOLS THAT WE BUILT

Our Work

ThunderQuote eProcurement

Digitalise your purchasing with ThunderQuote's free eProcurement system. Upload RFQs in over 45 categories, receive quotes from our vendor database, and keep track of your organisation's purchases, all within one platform.

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Secure eMeetings

Secure your online meetings with ThunderQuote SecureMeet. Enabled by SingPass, our industry-leading identity verification and authorisation app will keep your e-meetings safe and confidential, with authenticated voting, nominations, quorum tracking, and more.

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ThunderMetrics

ThunderMetrics is the data services division handling data mining, crawling & analytics services of ThunderQuote. ThunderMetrics also powers TQ’s intelligent corporate due dilligence and vendor sourcing & matching algorithms through machine intelligence.

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TQ Prospector

Automatically turn your Google Search into a tidal wave of contacts from any website, with just one click!

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Employee Testimonials

Interning with ThunderQuote was truly one of the best decisions I've made in life. Before my internship I always thought that I would not continue as a developer after my degree. Fortunately, the CTO is wonderful and he was able to teach me many things and build up my confidence as a developer that I was able to land a lead developer role right after graduation!

You get to own and build projects that are fun and challenging. The learning curve is steep here in TQ, but you get to grow VERY VERY quickly! The team and founders are also very caring, which is hard to find at other companies.

TQ has a face-paced and challenging work environment but you'll be able to adapt to it quickly with the assistance from the team and even from the founders. TQ casual and close-knit work culture is suitable for someone who's tired of the 9-to-5 job. Although the tasks can get quite intensive sometimes, there are also times when you can chill with your colleagues. You might also gain extra weight because of the snacks and beverages!

Customer Success Representative

Responsibilities

Requirements

Interested in this position?

PROCESS

How our recruitment works

BEFORE YOU APPLY

How to stand out?

Why is all of this so important?

TOOLS THAT WE BUILT

Our Work

Employee Testimonials

All Prepared?